Shipping & Returns
- Delivery is Free of Charge for all orders anywhere within mainland Britain.
- Deliveries are usually within 6 -12 working days but please bear in mind we are only a small company and our stock in system is not real time. If you want to check stock of a product before ordering pop us over an email at firstname.lastname@example.org.
- Our standard delivery service operates Monday to Friday.
- Larger items may be transported directly to your home by trained staff equipped to handle heavy goods. Please be aware that for some larger and/or heavier items, and for those products that are not dispatched from our primary warehouse, we may only be able to offer ground floor delivery. (Dependent on current COVID government regulations)
- For delivery to the Isle of Man, Isle of Wight, Scottish Islands, Channel Islands and Northern Ireland, additional delivery charges may apply depending on size and weight of the product. Please contact us for a quotation.
- Deliveries may require a signature by an adult over the age of 18. It's important to check all parcels upon arrival for any signs of damage, please make a note of any box damage on the delivery note before signing for your order.
We're sure you will love your Benatti order, but if for any reason you do not, you can return it within 14 days of delivery for a full refund (excluding return fee- We are a small business and do not offer free returns) once the product has been returned to us, we will initiate a full refund.
- Once the item has been dispatched refunds cannot be offered until returned
Please note: Assembled products are non-returnable unless faulty.
- All damaged products must be reported to us in writing 48 hours upon receipt. Please email email@example.com and include a picture of the damaged product in order to proceed further. Please note the product must be kept in its original packaging. T&Cs apply.